Last updated: February 2024
1. Reservation & Booking Procedures
- All monetary amounts are indicated in Euro (€) and are due in Greece, including VAT, unless otherwise specified. Where the context permits, the singular contains the plural, and vice versa. Clause references refer to the clauses in this contract.
- The law of Greece will apply to the contract made between you and ourselves.
- If a person confirms a booking through our online booking form on our website or made the booking through a partner associated with us, they must ensure all person(s) named on the booking form have read and understood these terms and conditions which form the basis of our contract with you. If any person named on this booking form is under 18 years of age at the time of booking then they must obtain the consent of their parent(s) or guardian(s), who must also have read these terms and conditions.
2. Payment & Cancellation Terms & Conditions
- All cards are accepted. Payment with cash can happen upon arrival on the marina.
- For private cruises, a 50% deposit of the total cruise price should be made in order to book the sailing yacht (if the booking day is longer than 2 weeks prior to the departure day). Two weeks prior to the departure day, the rest 70% of the total cruise price should be paid.
- For private cruises, cancellation up to 1 week prior to the departure day is fully refunded. There is no refund afterwards.
- For semi-private cruises, in order to reserve a spot, full payment (100%) of total person's price must be made.
- For semi-private cruises, cancellation up to 48 hours prior to the departure time is fully refunded. There is no refund afterwards.
- Aithera Cruises reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.
- If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another Aithera sailing trip without payment of any transfer fee.
- If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond Aithera's control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.
- Aithera Cruises is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday.
3. General Policies
- The information on our website is correct to the best of our knowledge at the time of going to print (February 2024) but we cannot guarantee that any item or amenity mentioned will be available, especially where we have no direct control over it.
- If you purchase a cruise via Aithera Cruises and it is managed by one of our third-party partners, our obligation is limited only to the operation of the bought trip at the period scheduled. However, we maintain continual touch with our partners to guarantee that all of our visitors have a safe and enjoyable experience.
- Aithera Cruises constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute destinations.
- Aithera Cruises is not responsible for any other travel arrangements affected due to our cancellations.
- Aithera Cruises vacations are particularly designed for individuals who wish to experience sailing. As a result, the facilities and activities on an Aithera holiday are not suited for those who are affected by sea, are unwilling to become part of a sailing crew, and are not in a health and/or physical condition to follow this sort of holiday.
- Before booking your stay, please notify Aithera of any medical issues or physical disabilities that require particular attention. If you do not notify us at this time, we may decline to accept your booking.
- The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on trip.
- While we strive to provide the highest quality food and service on our cruises, we kindly remind you that we cannot assume responsibility for any adverse reactions or health concerns that may arise due to pre-existing food allergies, illnesses, or health conditions. We encourage you to disclose any known allergies or health concerns to our crew beforehand.
- There may be times when the Aithera Cruises Skipper has to make a decision in your best interests or the best interests of their crew. You agree to comply with the authority and decisions of the appointed Skipper and the laws of the country in which you are travelling.
- We will not accept the possession or transportation of illicit or forbidden substances (drugs). Any threats to the safety, well-being, or inappropriate conduct on your part — whether verbal or physical — will be regarded very seriously and may result in the immediate end of your trip.
- It is your obligation to have a valid passport, any visas, permits, and certifications required for your chosen trip prior to departure, as well as any essential vaccinations, and to follow all applicable regulations.
- In the case that you withdraw from a holiday after it begins due to sickness, you must obtain a medical certificate to support any insurance claim. No reimbursements will be issued for any absence from the trip.
- Under no circumstances can we be held responsible for weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of weather conditions.
- We shall not be in violation of this contract if the breach is caused by anything unexpected and beyond our control, including civil disruption, industrial disputes, terrorism, war, extreme weather conditions, fire, or natural disasters.